CLIENT PRIVACY POLICY

My Contact Details

Name: Sarah Taylor AoR

Address: 38 Sandhills, Wallington, Surrey SM6 8JE

Phone Number: 07852 244 485

The type of personal information I collect

To give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give because of your treatment. The information to be held is:

Your contact details
Information provided in any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting
Medical history and other health-related information
Treatment details and related notes

How I get the personal information and why I hold it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For informing reflexology treatments and any advice I give because of your treatment.
To be kept up to date with any services or offers that may be of interest to you.

I use the information that you have given me to:

Provide you with the best possible treatment options, support and advice.
I may share information relating to the location and timings of mobile appointments with my husband, Micheal Taylor, or another immediate family member for the purposes of health and safety.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

(a) I have a legal obligation:

‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

(b) I have a legitimate interest:

My requirement to retain the information to provide you with the best possible treatment options and advice.

To be on my mailing list. You can remove your consent at any time. You can do this by contacting sarah@sctreflexology.co.uk

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

Protecting your Personal Data - How we store your personal information

I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. I will contact you using the contact preferences you have given me.

I keep your medical history and treatment details for 7 years from the date of your last treatment. I will then dispose of any written copies of your information by securely shredding the documents. Any electronic files will be deleted from all devices.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sarah@sctreflexology.co.uk or by calling 07852 244 485, if you wish to make a request.

THERAPIST’S RIGHTS

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.

How to complain

If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure HERE.